Terms of use
Terms of use
Please carefully read the following terms regarding the rights and obligations of the company to all of you visitors to the site:
Dep.com.gr is an online store selling the products of the store under the name D LIONAKIS & SIA EE and is based in Agios Dimitrios, Thessaloniki 2 17341 with an ID number: 998648403 Email: e-shop@dep.com.gr and contact phone number 2107211971
CONTENT OF THE WEBSITE - GENERAL CONDITIONS OF THE CONTRACT
Dep (hereinafter referred to as the Company) reserves the right to modify the terms and generally the content of dep.com.gr ("the Website") unilaterally without prior notice to users. However, the company may not unilaterally modify the terms of the transaction without prior notice to users through the Site.
LIABILITY-CUSTOMER DECLARATIONS
The Company is committed to the accuracy of information about the company's identity, trading conditions, but is not liable in the good faith to mistaken entries errors.
The control of the technical information provided and the appropriateness of the items ordered is the sole responsibility of the client using the Site (the "Customer"). The company is not responsible for any product incompatibilities with other products. The Customer declares that all information provided by him during the use of the Site is true, accurate and valid.
The Customer understands and accepts the international nature of the Internet and is committed to faithfully respecting and adhering to the local ethical rules of each state. The user / member is committed to faithfully comply with the legislation on the transmission of data from Greece and Europe to third countries.
The Customer declares that he will not use the Website to send, post or transmit any illegal content.
The Customer may subscribe to the Website and create a customer account ("Account") to which he / she will have access via his / her username and password. The Customer is solely responsible for maintaining the confidentiality of the above Account details.
The Customer remains solely responsible for all transactions carried out by his Account, as well as for the careful use of his account and his standard exit from the Account at the end of each year. The Customer undertakes to cover any damage to the Company or its affiliates or affiliates from the misuse of this Site and its Account by unauthorized individuals.
LIMITATION OF LIABILITY
The company can not guarantee that the pages, services, options and contents of the website will be provided without interruption, without technical or other errors and that the errors will be corrected. Nor does it warrant that the Website or any other related Web site or "server" servers through which they are made available to the Customer are provided without "viruses" or other harmful components. The company also has no responsibility for third party acts and in particular for unauthorized third party interventions in the content of the site.
The Company has no liability whatsoever for direct or indirect damage or damage that may be caused by the lack of ability to use the Site and any errors, interruptions, defects or delays in the operation of the Website or the transmission of information via the Internet.
The company can not guarantee the availability of the products but will promptly inform the Customer of their unavailability. Also, the company is not responsible for any technical, typographical or spelling mistakes in the prices or characteristics of the products.
The company is not liable civilly or criminally for any damage that the customer or third party may suffer from the operation or otherwise of the site and the provision of information and service products, which is indicative, but not limited to, loss of profits, lost profits, etc
For the security of your transactions, if a product has an unusually low price, without any particulars to justify it, please contact us before ordering the product. In general, the company does not guarantee the correctness, completeness or availability of the contents, pages, services, options or their results in any way. The cost of possible corrections or services is borne by the Customer and in no case the company.
COPYRIGHT - SIGNATURE
The company is the sole and exclusive recipient of all copyrights on the content and structure of the Site, except for explicit exceptions (copyrights of third parties, affiliates, and agents). All content on the Site, including images, graphics, photographs, drawings, texts, sounds, videos, services and products and generally all the archives of the Site are intellectual property, trademarks and service marks of the company and are protected under the relevant provisions of Greek law , European law and international conventions and treaties. It is expressly prohibited to reproduce, copy, download, sell, resell or otherwise commercially exploit all or part of the content of the Site.
PRIVACY
Generally
The company under the name D LIONAKIS & Co. EU is the person responsible for processing the personal data of the visitor / registered user and controls the processing of his data on the electronic service pages of www.dep.com.gr.
In order to process its data as described below, D LIONAKIS & Co. EU is based on the following legal bases:
• Execution of a contract: In order for the visitor / registered customer to complete his orders at www.dep.com.gr it is necessary to process the personal data provided by him / her when registering and entering his / her order in the registration form of the order and the recording of its transactions.
• Legitimate interests: The processing of personal data is necessary for the improvement of D LIONAKIS & Co. EU services (processing of statistical and non-identifiable data), the identification of fraud attempts as well as the protection of the legitimate interests of D LIONAKIS & Co. EU.
• Consent - Consent: Registered customers are required to express their explicit consent to the following editing purposes: sending informative / promotional messages and solely based on automated processing of their consumer behavior (profiles).
Update, editing and processing purposes:
D LIONAKIS & Co. EU informs the visitor / registered user and the visitor / registered user acknowledges that he / she is aware of the following:
a) Processing of Personal Data: D LIONAKIS & Co. EU will process the personal data of the visitor / registered user-client, as declared by him / her at the creation of his / her account and his / her order in the registration form, in order to complete ordering through our online store. Furthermore, if the visitor / registered user has given his / her consent, LIONAKIS & Co. EU may process his or her personal data to send commercial information and promotional messages and / or to prepare a customer profile improving the management of its customer base and the operation of its online store www.dep.com.gr.
b) Electronic Orders, Types of Personal Data and Processing Purposes:
b.1) Basic processing
The user / customer has the option of choosing 2 ways to complete an online order and declare his / her personal data:
1. Visitor: In this case, the personal data of the visitor / client will be kept in the records of D LIONAKIS & Co. EU until the completion and delivery of the specific order, except for the transaction data for tax purposes and their processing will relates solely to the performance of the sales contract.
2. As a registered user of the e-shop: In this case, the customer / user has created a user account in our online store and his / her personal data will be retained in the company's records until he / she requests their deletion. Once a year, D LIONAKIS & Co. will ask the user / customer to confirm the correctness of the data they keep and to update them if there are any changes. The user / customer can at any time alter or correct his / her data by entering his / her account at www.dep.com.gr (login) with his user name and password.
In order to execute any transaction through the online store (www.dep.com.gr) of Dionis & Co EE and to make orders for the products of the company, the following are requested:
• the full name
• the shipping address of the products
• the billing address of the order (if different from the shipping address)
• invoicing data (if an invoice payment is selected)
• the number of a communication telephone
• the customer's e-mail address.
In case a product is requested to be delivered to a third party other than the guest / registered user, the latter acknowledges that he will have full responsibility for the information and the full consent of the person who designates the recipient to communicate his or her personal data to the company D LIONAKIS & SIA EU for the sole purpose of delivering to it the relevant products and assumes full responsibility for any claims of this person towards D LIONAKIS &
The credit card details are not stored in the company's storage media during the transaction but are recorded directly in a secure environment of the partner company that has undertaken the routing of the cards.
The purpose of the basic data processing is to execute the contract and to complete the specific order, to communicate with the client-user and to send information messages regarding the stages of the order processing, to provide details on the order and generally the information for purchases made, the delivery of the order to the user-client selection area, the confirmation and identification of the user in all necessary cases and the updating of the existing The visitor / registered user is informed that the provision of such mandatory personal data as well as the details of his / her transactions are necessary and are a prerequisite for the proper execution of the order for the delivery and delivery of the products and services. Therefore, client consent is not required for this particular processing.
Every customer who uses www.dep.com.gr is informed that his / her personal data regarding the receipt, execution and delivery of orders as well as inquiries regarding the purchases, products and services of D LIONAKIS & Co. EU and the orders at www .dep.com.gr will be processed for the purpose of servicing the users-customers both by the competent employees of D LIONAKIS & Co. EU as well as by the third party recipients and / or executing the processing on its behalf in the execution of an order . These third recipients are transport companies, individual or collective shippers, kitchen and furniture installers, internet and e-commerce service providers and customer service telephone exchanges with D LIONAKIS & Co. EE, who are subject to the strict strict conditions for the processing of personal data that have been agreed with D LIONAKIS & Co. EU as Process Manager. D LIONAKIS & Co. EE requires its employees, website maintainers and third party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of visitors' personal data / registered user-users who process and hold and administer and process personal data in a manner that is legitimate and protects them under the CPC .).
No further processing or transmission of client-user data will be made by D LIONAKIS & Co. EE and its online store (www.dep.com.gr) except for the treatments under b.2 below for which D LIONAKIS & Co. EU has obtained the prior consent of the client users or if required by law or competent supervisory or judicial authority.
b.2) Process requiring consent
b.2.1) For the purpose of sending to the registered user user of commercial information and promotional messages from D LIONAKIS & Co. EU and www.dep.com.gr, the registered user / customer must have given his / her explicit consent.
The purpose of processing this registered user's data is to send commercial promotional messages from D LIONAKIS & Co. EU and / or its third party partners to the registered user, to provide special offers and discounts on www.dep.com .gr, the availability of new or alternative products, the communication of www.dep.com.gr.
You may at any time revoke this consent and not receive such communications from www.dep.com.gr by sending your request via e-mail to info@dep.com.gr.
b.2.2.) D LIONAKIS & Co. EU also informs its registered user / customer that it can process its personal data and conduct searches to improve its services to registered users / customers. Within this process, D LIONAKIS & Co. EU has the ability to record their needs, to take the necessary steps to promote its products and services in order to improve the management of the customer base and promote its products. In order for registered users / customers to receive personalized bids and updates based on the purchases they have made at the company's online store, they should give their consent to the purely automated processing analysis of their consumer behavior (profile training) and more specifically of the following data generated by client-user transactions:
- Products purchased at www.dep.com.gr
- Frequency of visits to www.dep.com.gr
- Products you have placed in your basket or favorites list at www.dep.com.gr
- Demographics declared at www.dep.com.gr
- Years of residence as a registered user at www.dep.com.gr
- Participation in promotions
- Expenditure incurred on purchase at www.dep.com.gr
- Ordinary orders at www.dep.com.gr
The purpose of this specific processing is to optimize the buyer experience of registered users, to reward them personally, to communicate products and services tailored to the needs of the customer base of D LIONAKIS & Co. EU, to obtain from the registered users-clients of the submitted bids and information that is of direct concern to them, as well as the invitation to participate, whether rewarding or not, in surveys for the development of the D LIONAKIS & Co. EU website, for the evaluation of trends market and for the evaluation of products and services on the basis of the markets it has made.
The visitor / registered customer is informed that his / her personal data may be processed by D LIONAKIS & Co. EU even without his / her consent in case of fulfillment of his / her obligations under law, such as when the relevant data are requested by tax and bank supervisors or the competent supervisory and judicial authorities.
(c) Data Recipients: For the data necessary to serve each of the above processing purposes and within the remit of each recipient, the recipients of the subscribed customer data are or may be:
i. The competent employees of D LIONAKIS & Co. EU
ii. The tax authorities and the banking authorities in the case of an audit
iii. External affiliates providing internet services, storage and order management, call center services, express delivery or product shipment services, product placement services, and sales data analysis services, to which strict data and procedures are transmitted in order to fulfill the their duties. These companies use the data provided to them under the terms of use of www.dep.com.gr exclusively in accordance with the instructions of D LIONAKIS & Co. EU.
(d) Data subject's rights: Any registered subscriber-user, as a data subject, may at any time exercise his rights as provided for in the General Data Protection Regulation 679/2016. and in particular Articles 12 to 23 thereof and national legislation, and in particular:
i. the right to information and access to the data processed by D LIONAKIS & Co. EU,
(ii) the right to limit the processing of his data,
(iii) the right to rectify or delete part or all (right to privacy) of his or her personal data,
(iv) the right of objection, ie to object to the processing of his or her personal data, and
(v) the right to the portability of his or her data.
In exercising these rights, the member can do so:
• directly online through his personal account at www.dep.com.gr
• by submitting a request to info@dep.com.gr
Analytically:
For the right of access and correction / completion of personal data, the company enables registered users of www.dep.com.gr to view, correct / fill in their personal data through their personal account at www.dep.com .com.gr in the 'My Information' menu and the Edit field.
For the portability of personal data, the company enables registered users to receive their personal data and / or forward them to another processor by submitting a written request to info@dep.com.gr.
Every registered user is informed that he has the right to withdraw his consent for any processing of his data and has given his consent to www.dep.com.gr from his personal account at www.dep.com.gr under the menu " My Account "and the" Edit Your Account Details "field or by sending an email to info@dep.com.gr.
In the event of the exercise of any of the above mentioned rights of the registered user, D LIONAKIS & Co. will take every possible action to satisfy the request within 1 month of its submission. In this case, a registered user-user is informed that the minimum necessary from his personal data will be retained, in order to safeguard the legitimate interests of the company.
e) Privacy Time: The data of the customer-client visitor will be maintained and processed by D LIONAKIS & Co. EU until the completion of the specific order.
Recorded customer data will be retained and processed until the registered customer requests the deletion of his account or, for any processing of his or her data, on the basis of his consent, until he declares his / her withdrawal of consent for the purposes of providing the services of D LIONAKIS & Co. EU. However, some necessary personal data concerning his / her dealings with D LIONAKIS & Co. EU as well as the information, consent and withdrawal of his / her consent for the processing of his or her data will remain as information for the registered customer to ensure the proof of the legality of the processing of his data by D LIONAKIS and the EU and to safeguard the legal claims of the parties.
f) Special Category Data: The member is informed that D LIONAKIS & Co. EU does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.dep.com.gr.
In order to exercise his / her rights, the member may contact Dionisos Liaokis & Co. (at info@dep.com.gr and on telephone number 210 4617597). In any case, any registered customer, as a person subject to personal data, has a right to inquire about how to process and protect his or her personal data, and if he does not feel satisfied with his or her answer, he has a right of complaint to the competent supervisory authority (Data Protection Authority Character).
D LIONAKIS & Co. EU declares that no other use of the personal data of the visitor / registered user will be for purposes other than those mentioned in this policy without prior notice and, where appropriate, consent.
Cookies
In our site we use Cookies.
D LIONAKIS & Co. Ltd. maintains a strict policy to protect the privacy of visitors to www.dep.com.gr. With this note, we provide you with more information on how we use cookies and other automated means to collect specific information about visitors to our sites, such as the number of visitors to our websites and our most visited web sites , through any browser and device used. By collecting this information, we learn how to better adapt our websites and our advertising to our visitors.
Cookies and other automated means for data collection
Cookies
Cookies are small text files that are stored on your device by using any browser when you visit a website. Cookies can be used to us
for example, if you've visited our site in the past or if you are a new visitor, and help us to identify features
of our website, for which you may be most interested. Cookies can improve your online experience by saving your preferences as you visit a specific website.
IP addresses and URLs
The IP address is a unique locator that uses certain electronic devices to identify and communicate with each other on the Internet. When you visit our web pages, we can see the IP address of the device you used to connect to the Internet. We use this information to determine the general geographic location of the device and to understand from which geographical areas the visitors of our website come from. We may use this information to change the way our website is presented to improve your visit.
The URL (Uniform Resource Locator) is a unique identifier or address for every medium on the web, and basically it is the address of the website you are visiting. We will use this information to see which websites have traffic and how you navigate our site.
Which Cookies Do We Use?
On our websites we use the following cookies:
Absolutely necessary cookies
The absolutely necessary cookies are essential to the proper functioning of the site, allow you to browse and use its features such as access to secure sites, registration forms, favorites list, shopping cart use and security. These cookies do not recognize your individual identity. Without these cookies, we can not provide our site with effective functionality.
Performance and Analysis Cookies
These cookies collect information about how visitors use the site, which pages they visit more often, and whether they receive error messages from webpages. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website and allow us to collect information about the use you make on our websites, including the content you choose when browsing our websites, in order to measure the effectiveness and interaction of consumers with website as well as improving our pages over time. These cookies can be provided to us by third-party analytics tool providers but are only used for purposes related to our web sites.
For example: https: //developers.google.com/analytics/devguides/collection/analyticsjs ...
Targeting / advertising cookies
These cookies are used to provide content that best suits you and your interests. They can be used to send targeted ads / bids, limit ad impressions, or measure an ad campaign's effectiveness. These cookies can be used to remember the websites you've visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who promoted you to us.
How Can You Disable the Use of Cookies?
If you wish to enable or disable the use of cookies from your browser settings, please visit the following web pages, depending on your browser, to learn about the necessary actions.
Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677
PROTECTION OF NON- ADULTS
Visitors / users of the Web site who are minors only have access to their services with the consent of their parents or guardians and are under no obligation to submit their personal details. If such information is submitted by minors, the company deletes the relevant information. If, however, false information is filed upon completion of membership application, the company is not responsible.
TERMS OF TRANSACTION
1. The web site / online store dep.com.gr operates in accordance with the provisions of the decision Z1-496 / 2000 on distance sales and the provisions of Law 2251/1994 on Consumer Protection. (A) the essential characteristics of the goods offered; (b) the price; (c) the quantity and the cost of transport; (d) the value added tax if not included in the price; (e) the method of payment , (f) the method of delivery and execution, (g) the duration of the offer or price, and (h) the right of withdrawal.
2.The use of the services of the Website does not entail any additional cost beyond the applicable pricing regime for general Internet access as established by the ISPs and paid to them only.
3.Customers are required to transmit to the person in charge of the Website any problem and / or complaint and / or suggestion and / or observation that may arise from the use of the services of the Website.
4. Forms of order shall specify any specific terms and conditions governing, in addition to the terms and conditions of this contract, the purchase of each specific product.
5. The Website / Online Store reserves the right to reserve and / or refuse to execute orders if it notifies the Customer concerned of the reasons for the reservation and / or refusal.
NECESSARY STEPS FOR ORDERING THE ORDER
You choose specific product codes from the product catalog or product search and place them in your Shopping Cart
You choose from the Shopping Cart the products you want to order.
Fill in the order details, such as the payment method, the shipping method, the shipping address and the order comments.
Inspect the overall image of the order, accept the general trading terms and give the final order order.
ELECTRONIC ARCHIVING ORDERS
Your orders are archived electronically and you can, if you wish, get acquainted with the content of your order. The use of the Site is at the exclusive responsibility of the Customer. We are not responsible for malicious third party intervention. Visitors to the Site are bound not to harm third parties with malicious use of the Site and that they will not violate their personal data.
REMOVAL - RETURNS OF PRODUCTS
You have the right to withdraw from the purchase agreement within 14 calendar days of the date you receive the goods. Cancellations will be made in writing to the contact details email. Retirement is subject to the following terms and conditions.
1. In case of withdrawal, the shipping and return shipping costs are free of charge. Refunds are only accepted if the products you wish to return are in the same condition as you received them, ie they have not been unsealed or their packaging has been violated and in any case they should not have been used and their packaging is the same (including labels / tabs with the usual indications / product price that should not have been removed from the product). Products must be accompanied by relevant purchase and delivery documents (eg, AD, receipt, bill of lading etc.). If the product does not meet the above conditions, it will be returned to the Customer at its own expense. Changes to products from the "Promotions" category are not accepted.
2. In any case, any damage to the product upon returning the product to us shall be borne solely by the customer.
3.For avoiding your own inconvenience, we recommend that you carefully check the status of the products sold and the intact packaging and label at the time of delivery of your order in order to identify any obvious defects.
4.When returning your products, your refund will be completed within a reasonable time and not later than 30 days in the same way as you choose to pay your order (such as bank credit card repayment, etc.).
5. However, if a defective product is found to be defective, you reserve the right to return it with the possibility of replacing it. In this case, the shipping costs of the new product or your refund will be borne solely by the company.
When we receive the item, we will notify you electronically of the possibilities of settling your available balance.
If you do not wish to make a new purchase, you can make use of the refund option. FAULTS - ERROR PRODUCTS
In the extremely rare case that a species is defective or different from what you have ordered, the return will be made at our own expense and the money will be returned to a bank account that you will indicate upon receipt by us of the item for return.
PRODUCT DESCRIPTION / COLORS
The company makes every effort to present the most accurately available products to accurately depict the actual colors of the products when they appear on the Site. However, our company is not responsible for, and does not guarantee, the absolute accuracy of the display of the product colors on the user's computer screen, as this depends on the characteristics of the particular screen and computer.
DELIVERY OF PRODUCTS
1. Your order is delivered by ELTA, shipping company or courier company depending on the weight and volume of the products. Depending on the destination, delivery will be completed within 3-8 days. To make it easier for everyone, please inform us about the details of the place of pick-up (company name, floor, etc.) where necessary.
2. The above deadlines do not apply in cases of delay and / or failure to deliver due to third party intermediaries and / or reasons of force majeure. However, if for reasons of force majeure (eg bad weather, strikes, etc.) or insurmountable impediment it is not possible to deliver the products immediately, we will inform you by e-mail to indicate if you still wish , under the new conditions, complete your order.
3. In addition to the above, the delivery of the product may be delayed if there is no stock available and the product is in shortage or delayed by the manufacturer. There may still be a delay due to unpredictable reasons (for example, additional items were required for delivery, etc.). In any case, we will also notify you in this case by telephone or by e-mail to indicate whether you still wish, completing your order.
3.The cost of transport is borne by the customer unless the sale falls on a free shipping offer.
ORDER CANCELLATION
If your order has been completed but the product has not yet been shipped, you can send us an email at e-shop@dep.com.gr and we will ensure that your order is canceled or changed.
PAYMENT METHODS AND PRICES OF PRODUCTS
The company allows you to pay your order in any of the following ways:
1. By cash on delivery via GENERAL POSTAL
The final amount of your order is paid to the Courier employee at the time you receive it. 2.The price of each product is indicated in the relevant catalogs next to each product. Prices include 24% VAT. The Company reserves the right to readjust prices without notice.
2. Deposit in a bank account of our company.
You can deposit the price of your purchases in any of the following accounts of our company and send us the bank deposit by email or fax. In the depository, it is necessary to state your full name as a reason.
The bank account to which you can deposit the money is:
GR3401721310005131086023747
3. By debiting your VISA, MASTERCARD, AMERICAN EXPRESS credit card.
The redemption process is covered by PIRAEUS's security standards with which we work. Your credit card is not automatically charged by the Bank with the amount of your order, but it binds it. Your credit card billing will be charged when your order is priced.
If you choose to pay by credit card you will need to send us a copy of your identity card and your credit card (leaving only the last 4 digits visible) at e-mail: e-shop@dep.com.gr.
We ask for your understanding of the additional procedure, but it helps to avoid the use of stolen credit cards and consequently to protect their owners. The above items are only required when you first use your card and remain completely confidential.
For any further clarification or information, please contact us at e-shop@dep.com.gr
